Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries Resolve customer inquiries and issues promptly regarding new account

#Ll Hybrid Perform and complete one or more assigned Item Processing duties including, but not limited to Stop Payment decisions, NSF Desk and PosPay decisions, Cash Letter balancing (Inclearings and Returns), Non Post/Unposted settlement, and Mobile and/or ATM deposit review Maintain flexibility to meet processing needs to meet daily deadlines Assist leadership in improvi

#Ll On site Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Complete transaction processing timely, accurately, and in accordance with bank procedures Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt

#Ll Remote Underwrite consumer indirect and direct loan applications, review credit criteria, evaluate consumer credit bureaus, approve/deny consumer loans within limits of lending authority. Underwriter primarily works independently, but on occasion will review applications with a Level II Underwriter or Regional Indirect Manager Provide underwriting support as needed to

#Ll Remote Analyze fraud impact and mitigations strategies across numerous retail financial products and services. Develop and implement fraud mitigation strategies and controls to directly reduce fraud loss, while maintaining alignment with strategic account acquisition and servicing vision. Collaborate on major business initiatives that contribute to retail deposit growt

Oversee core trust operations including asset movement, cash management, trade settlement, wires, distributions and deposits. Ensure compliance with regulatory requirements, internal policies, and procedures related to trust operations. Oversee the input and maintenance of data in trust accounting system and report generation. Develop and implement operations processes an

JOB RESPONSIBILITIES #Ll Remote Facilitates all technical training throughout the onboarding experience for retail and customer care center associates Facilitates content developed by the Retail Banking Training team in support of organizational goals and line of business needs including remedial courses Delivers interactive and engaging training sessions, offered virtual

#Ll Hybrid Act as a liaison between workflow analysts and internal stakeholders to configure and customize content management systems that meet specific workflow requirements to achieve optional functionality and user experience. Provides guidance and direction to line of business leaders to determine initial workflow processes and recommendations. Design and implement eff

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Responsible for customer and account origination, retention and maintenance, including but not limited to Retail Deposit Accounts, Digital Products and Services, small business deposit accounts. Process customer reque

#Ll Hybrid Enable and contribute to strategic planning, execution, and delivery of technology programs for the Bank. Collaborate with cross functional teams to define project objectives, establish timelines, allocate resources, and monitor project progress to ensure alignment with strategic goals and objectives. Ensure adherence to program goals, scope, deliverables, and k

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Complete transaction processing timely, accurately, and in accordance with bank procedures Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Complete transaction processing timely, accurately, and in accordance with bank procedures Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards. Complete transaction processing timely, accurately, and in accordance with bank procedures Project the bank's professional reputation through knowledgeable, courteous interactions with customers and prompt resolution

Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on the job training, develop associates' skills and encourage growth, prepare disciplinary write ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for 9 FTEs and other duties associated with manag

Complete tasks associated with the Paid Off report, including preparation of paid statements and documents to be sent to customers. Release liens as needed and process Transaction Management System and associated block entries Apply State of Ohio and other US states' vehicle laws, lien placement and title assignments in order to perfect the Bank's security interest Comple